Crisis Resources & Emergency Protocols
When a meltdown escalates or you need immediate support, having this information ready can make all the difference.
Crisis Text Line
Text HOME to 741741
Free, 24/7, confidential text-based crisis support
Emergency De-Escalation Protocol
Use this step-by-step protocol when a meltdown is occurring. Remember: a meltdown is a neurological event, not a choice.
Remove dangerous objects. Stay calm. Do not restrain unless immediate physical harm is occurring. If calling 911, tell them your family member is autistic and having a meltdown — ask for a CIT-trained officer.
Lower lights. Turn off TVs and music. Ask others to leave the room. Silence is a physical intervention. Do not touch without permission.
Do not reason, lecture, or problem-solve during a meltdown — the prefrontal cortex is offline. Say only: "I'm here. You're safe." Repeat calmly if needed.
After a meltdown, the nervous system needs 20–60 minutes to recover. Offer water, a quiet space, and a preferred comfort item. Debrief gently hours later, not immediately.
When calling 911: State "My family member is autistic and is having a neurological meltdown, not a behavioral emergency." Ask specifically for a Crisis Intervention Team (CIT) trained officer.